Course – Civility in the Workplace

Course – Civility in the Workplace Workshop | Seminar | Training Course

The Simple Secrets to a Service Culture That Connects with Your Internal & External Customers

Course Duration 1 Day

While a training program on workplace manners and courtesy may seem like overkill, the reality is: indifference, rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

Course Objectives | Civility in the Workplace Course

At the end of the course participants will be able to:

• Define civility, understand its causes, and enumerate at least three of its behavioural indicators.
• Understand the costs of incivility, as well as the rewards of civility, within the workplace.
• Learn practical ways of practicing workplace etiquette.
• Learn the basic styles of conflict resolution.
• Learn skills in diagnosing the causes of uncivil behaviour.
• Understand the role of forgiveness and conflict resolution.
• Understand the different elements of effective communication.
• Learn facilitative communication skills such as listening and appreciative inquiry.
• Learn specific interventions that can be utilised when there’s conflict within the workplace.
• Learn a recommended procedure for systematising civil behaviour within the workplace.

 

Course Outline | Civility in the Workplace Course

Module #01 Getting Started

Module #02 Introduction

• What is Uncivil Behaviour?
• Three Reasons Why You Should Be Civi
• Dealing with Difficult Personalities
• Cost and Rewards

Module #03 Effective Work Etiquette

• Greetings
• Respect
• Involvement
• Being Politically Correct

Module #04 Cost and Rewards

• Incivility and the Costs
• Civility and Rewards
• Four Causes of Incivility
• How to Overcome It

Module #05 Conflict Resolution

• Collaborating
• Competing
• Compromising
• Accommodating
• Avoiding

Module #06 Getting to the Cause

• Examining the Root Cause
• Creating a Cause-and-Effect
• Diagram
• Forgiveness
• Benefits of Resolution

Module #07 Communication

• Para-verbal Communication
• Non-verbal Communication
• Listening Skills
• Appreciative Inquiry

Module #08 Negotiation

• Three Sides to Incivility
• Mediation
• Arbitration
• Creative Problem-Solving

Module #09 Identifying Your Need

• Completing a Needs Analysis
• Focus Groups
• Observations
• Anonymous Surveys

Module #10 Writing a Civility Policy

• Designating the Core Group
• Defining What is Unacceptable Behaviour
• Defining the Consequence
• Writing the Policy

Module #11 Implementing the Policy

• The First Steps
• Training
• Address Complaints
• Enforcing Violators

Module #12 Wrapping Up

• Summary
• Your Next Steps

^ courtesy reminder the number of modules that can be covered in a 1/2 program is limited. We’ll work with you to select the most relevant modules for a 1/2 day program in response to the client’s priorities for the participant

Method of Delivery: Civility in the Workplace Course

All professional development relating to this course content is delivered by Tarran Deane Education and her team of subject-matter experts, trainers, consultants, executive coaches and professional speakers and may occur as: 

• Public Seminar – Full or Part Course
• eCourse | Virtual Learning | Webinar
• Onsite Face to Face as a Full Day or 1/2 Day Course at your place of business
• Roadshow or Showcase
• Conference or Convention Breakout | Workshop by Tarran Deane
• Conference or Keynote | High level introduction to topic only by Tarran Deane

Please confirm your preferred method at the time of enquiry, prior to booking.

 

Location of Delivery: Gold Coast | Brisbane | Sydney | Melbourne | Auckland and on Request

Ask us about presenting this professional development on location at your venue, an upcoming conference, or enquire about our online self-paced learning options for you, your participants and staff.

This program may also be delivered by us in public and private seminars, tele-seminars, webinars and eCourse formats

 

Who is This Training For:

Executives, Entrepreneurs, Experts, Established Teams, Sales Teams, Emerging Leaders, Graduates, Students

Mergers and acquisitions, significant change, shift in strategic direction, return to work, graduates, government initiatives, volunteers

 

How to Book Your Training Day | Course Name – Civility in the Workplace Course

As a starting point we typically allocate Tuesdays on a weekly basis for the running of our full or 1/2 day training and professional development workshops. To confirm our availability to work with you and your team on Tuesdays or at other times, be sure to contact Tarran, Karen, or Charlotte via email or call the number below:

 

 

Contact Details: Course

Email: info@tarrandeane.com

Phone: +61 417 654305

or Scroll down to CLICK on the green “Book a 30 Minute Discovery” button below to schedule a call!

 

 

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