Course – Delivering Constructive Criticism

Course – Delivering Constructive Criticism Workshop | Seminar | Training Course

Telling it Like It Is While Empowering Your Colleagues, Instilling Dignity & Confirming Changes Required

Course Duration 1 Day

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organisation. It provides the ability for management to nullify problematic behaviours and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Course Objectives | Delivering Constructive Criticism Course

At the end of the course participants will be able to:

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
•  Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session
• Recognise the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

 

Course Outline | Delivering Constructive Criticism

Module #01 Getting Started

Module #02 When Should Feedback Occur?

• Repeated Events or Behaviour
• Breaches in Company Policy
• When Informal Feedback Has Not Worked
• Immediately After the Occurrence

Module #03 Preparing and Planning

• Gather Facts on the Issue
• Practice Your Tone
• Create an Action Plan
• Keep Written Records

Module #04 Choosing a Time and Place

• Check the Ego at the Door
• Criticize in Private, Praise in Public
• It Has to Be Face to Face
• Create a Safe Atmosphere

Module #05 During the Session (I)

• The Feedback Sandwich
• Monitor Body Language
• Check for Understanding
• Practice Active Listening

Module #06 During the Session (II)

• Set Goals
• Be Collaborative
• Ask for a Self-Assessment
• Always Keep Emotions in Check

Module #07 Setting Goals

• SMART Goals
• The Three P’s
• Ask for Their Input
• Be as Specific as Possible

Module #08 Diffusing Anger or Negative Emotions

• Choose the Correct Words
• Stay on Topic
• Empathise
• Try to Avoid “Your Messages”

Module #09 What Not to Do

• Attacking or Blaming
• Not Giving Them a Chance to Speak
• Talking Down
• Becoming Emotional

Module #10 After the Session (I)

• Set a Follow-Up Meeting
• Make Yourself Available
• Be Very Specific with the Instructions
• Provide Support and Resources

Module #11 After the Session (II)

• Focus on the Future
• Measuring Results
• Was the Action Plan Followed?
• If Improvement is Not Seen, Then What?

Module #12 Wrapping Up

• Summary
• Your Next Steps

^ courtesy reminder the number of modules that can be covered in a 1/2 program is limited. We’ll work with you to select the most relevant modules for a 1/2 day program in response to the client’s priorities for the participant

Method of Delivery: Delivering Constructive Criticism Course

All professional development relating to this course content is delivered by Tarran Deane Education and her team of subject-matter experts, trainers, consultants, executive coaches and professional speakers and may occur as: 

• Public Seminar – Full or Part Course
• eCourse | Virtual Learning | Webinar
• Onsite Face to Face as a Full Day or 1/2 Day Course at your place of business
• Roadshow or Showcase
• Conference or Convention Breakout | Workshop by Tarran Deane
• Conference or Keynote | High level introduction to topic only by Tarran Deane

Please confirm your preferred method at the time of enquiry, prior to booking.

 

Location of Delivery: Gold Coast | Brisbane | Sydney | Melbourne | Auckland and on Request

Ask us about presenting this professional development on location at your venue, an upcoming conference, or enquire about our online self-paced learning options for you, your participants and staff.

This program may also be delivered by us in public and private seminars, tele-seminars, webinars and eCourse formats

 

Who is This Training For:

Executives, Entrepreneurs, Experts, Established Teams, Sales Teams, Emerging Leaders, Graduates, Students

Mergers and acquisitions, significant change, shift in strategic direction, return to work, graduates, government initiatives, volunteers

 

How to Book Your Training Day | Course Name – Delivering Constructive Criticism Course

As a starting point we typically allocate Tuesdays on a weekly basis for the running of our full or 1/2 day training and professional development workshops. To confirm our availability to work with you and your team on Tuesdays or at other times, be sure to contact Tarran, Karen, or Charlotte via email or call the number below:

 

 

Contact Details: Course

Email: info@tarrandeane.com

Phone: +61 417 654305

or Scroll down to CLICK on the green “Book a 30 Minute Discovery” button below to schedule a call!

 

 

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