Course – Executive and Personal Assistants

Course – Executive and Personal Assistants Workshop | Seminar | Training Course

Course Duration 1 Day

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organise a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.

 

Course Objectives | Executive and Personal Assistants Course

At the end of the course participants will be able to:

• Adapt to the needs and styles of management
• Communicate through written, verbal, and nonverbal methods
• Improve time management skills
• Manage meetings effectively
• Act as a gatekeeper
• Use the tools of the trade effectively

 

Course Outline | Executive and Personal Assistants 

Module #01 Getting Started

Module #02 Working with Your Manager

• Adapting to Their Style
• Anticipate Their Needs
• Getting Your Responsibilities Defined
• When to Take the Initiative

Module #03 Administrative Soft Skills

• Social Intelligence
• Basic Business Acumen
• Office Management
• Active Listening

Module #04 Effective Time Management

• Calendar Management
• Prepare for Changes and Surprises
• Keeping Others on Track
• Urgent/Important Matrix

Module #05 Meeting Management

• Creating an Agenda
• Keeping Minutes
• Keeping the Meeting on Time
• Variations for Large and Small Meetings

Module #06 Tools of the Trade (I)

• Email Protocol
• Office Machinery
• Computer and Software Skills
• Communication Skills

Module #07 Tools of the Trade (II)

• Phone and Voicemail
• Etiquette
• Word Processing
• Business Writing
• Internet Research

Module #08 Being an Effective Gatekeeper

• Filtering Data and Information
• Learn to Say No
• Dealing with Difficult People
• Recognise the Tricks

Module #09 Organisational Skills

• Prioritising Your Workload
• Goal Setting
• Plan for Tomorrow, Today
• Staying on Track

Module #10 Confidentiality Guidelines

• Your Confidentiality Duty
• Be Diplomatic and Discreet
• Keeping Data Secure
• What to Do in Sticky Situations

Module #11 Special Tasks

• Project Management
• Trade Shows
• Interacting with Clients
• Social Media Management

Module #12 Wrapping Up

• Summary
• Your Next Steps

^ courtesy reminder the number of modules that can be covered in a 1/2 program is limited. We’ll work with you to select the most relevant modules for a 1/2 day program in response to the client’s priorities for the participant

Method of Delivery: Executive and Personal Assistants Course

All professional development relating to this course content is delivered by Tarran Deane Education and her team of subject-matter experts, trainers, consultants, executive coaches and professional speakers and may occur as: 

• Public Seminar – Full or Part Course
• eCourse | Virtual Learning | Webinar
• Onsite Face to Face as a Full Day or 1/2 Day Course at your place of business
• Roadshow or Showcase
• Conference or Convention Breakout | Workshop by Tarran Deane
• Conference or Keynote | High level introduction to topic only by Tarran Deane

Please confirm your preferred method at the time of enquiry, prior to booking.

 

Location of Delivery: Gold Coast | Brisbane | Sydney | Melbourne | Auckland and on Request

Ask us about presenting this professional development on location at your venue, an upcoming conference, or enquire about our online self-paced learning options for you, your participants and staff.

This program may also be delivered by us in public and private seminars, tele-seminars, webinars and eCourse formats

 

Who is This Training For:

Executives, Entrepreneurs, Experts, Established Teams, Sales Teams, Emerging Leaders, Graduates, Students

Mergers and acquisitions, significant change, shift in strategic direction, return to work, graduates, government initiatives, volunteers

 

How to Book Your Training Day | Course Name – Executive and Personal Assistants Course

As a starting point we typically allocate Tuesdays on a weekly basis for the running of our full or 1/2 day training and professional development workshops. To confirm our availability to work with you and your team on Tuesdays or at other times, be sure to contact Tarran, Karen, or Charlotte via email or call the number below:

 

 

Contact Details: Course

Email: info@tarrandeane.com

Phone: +61 417 654305

or Scroll down to CLICK on the green “Book a 30 Minute Discovery” button below to schedule a call!

 

 

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